Exploited

CVE-2025-2776

SysAid On-Prem · Monitoring, ITSM and asset management

SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability

At a glance

Exploited. Added to CISA’s catalog of exploited vulnerabilities on July 22, 2025.

Affected product: SysAid On-Prem (category Monitoring, ITSM and asset management, indicative classification). Name in CISA’s catalog: SysAid SysAid On-Prem.

What should I do?

Apply the patches or mitigations from SysAid; if none are available, stop using the product. For cloud services, follow the guidance from SysAid.

Deadline set by CISA for US federal agencies: 21 days (due August 12, 2025). It only binds those agencies, but it is a useful measure of urgency.

The vendor’s specific advisory is listed in the NVD references: CVE-2025-2776 on the NVD website.

Original text of the required action (CISA)

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Timeline

May 7, 2025 Vulnerability published Publication date (NVD)
July 22, 2025 Exploitation confirmed Added to CISA’s KEV catalog
August 12, 2025 CISA deadline Remediation deadline set for US federal agencies

The facts, with their sources

Exploitation confirmed: Yes, on July 22, 2025 Date added to the catalog of exploited vulnerabilities. Exploitation itself may have started earlier. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Ransomware: No known use to date That does not guarantee it is not being used: the information is not public. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Hunt for compromise: Not requested by CISA Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA required action: Apply the patches or mitigations from SysAid; if none are available, stop using the product. For cloud services, follow the guidance from SysAid. Rewritten by this site from CISA’s original text. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA deadline: August 12, 2025, 21 days Set for US federal agencies: a measure of urgency, not an obligation elsewhere. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Vulnerability published: May 7, 2025 Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC
Product according to CISA: SysAid SysAid On-Prem Filed by this site under “Monitoring, ITSM and asset management” (indicative classification). Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H Technical detail of the score: attack vector, complexity, impact. Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC

Severity and activity

9.8 / 10 CVSS severity: critical

Score from the NVD. Collected Sep 29, 2026.

— Probability of exploitation in the next 30 days (EPSS)

FIRST’s EPSS model. Since exploitation is already confirmed, this figure is mostly useful to compare activity. Collected Sep 29, 2026.

Description

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

SysAid On-Prem contains an improper restriction of XML external entity reference vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

Summary from CISA (KEV catalog).

CERT-FR advisories

No advisory among the latest CERT-FR publications this site follows. That does not mean there are none.

Information reused under the Open Licence 2.0 (Etalab); the date of last update is shown for each advisory. This site is neither affiliated with nor endorsed by ANSSI.

Sources for this page

CISA KEV catalog: exploitation, date added, required action, deadline, ransomware.
NVD (NIST): CVSS severity, publication date, description, vendor references.
EPSS (FIRST): probability of exploitation.
CERT-FR: advisories and alerts (in French).
Brand and category: indicative classification by this site (method).