Exploited

CVE-2024-4879

ServiceNow Now Platform · Monitoring, ITSM and asset management

ServiceNow Improper Input Validation Vulnerability

At a glance

Exploited. Added to CISA’s catalog of exploited vulnerabilities on July 29, 2024.

Affected product: ServiceNow Now Platform (category Monitoring, ITSM and asset management, indicative classification). Name in CISA’s catalog: ServiceNow Utah, Vancouver, and Washington DC Now Platform.

What should I do?

Apply the patches or mitigations from ServiceNow; if none are available, stop using the product.

Deadline set by CISA for US federal agencies: 21 days (due August 19, 2024). It only binds those agencies, but it is a useful measure of urgency.

The vendor’s specific advisory is listed in the NVD references: CVE-2024-4879 on the NVD website.

Original text of the required action (CISA)

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Timeline

July 10, 2024 Vulnerability published Publication date (NVD)
July 29, 2024 Exploitation confirmed Added to CISA’s KEV catalog
August 19, 2024 CISA deadline Remediation deadline set for US federal agencies

The facts, with their sources

Exploitation confirmed: Yes, on July 29, 2024 Date added to the catalog of exploited vulnerabilities. Exploitation itself may have started earlier. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Ransomware: No known use to date That does not guarantee it is not being used: the information is not public. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Hunt for compromise: Not requested by CISA Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA required action: Apply the patches or mitigations from ServiceNow; if none are available, stop using the product. Rewritten by this site from CISA’s original text. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA deadline: August 19, 2024, 21 days Set for US federal agencies: a measure of urgency, not an obligation elsewhere. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Vulnerability published: July 10, 2024 Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC
Product according to CISA: ServiceNow Utah, Vancouver, and Washington DC Now Platform Filed by this site under “Monitoring, ITSM and asset management” (indicative classification). Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H Technical detail of the score: attack vector, complexity, impact. Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC

Severity and activity

9.8 / 10 CVSS severity: critical

Score from the NVD. Collected Sep 29, 2026.

— Probability of exploitation in the next 30 days (EPSS)

FIRST’s EPSS model. Since exploitation is already confirmed, this figure is mostly useful to compare activity. Collected Sep 29, 2026.

Description

ServiceNow has addressed an input validation vulnerability that was identified in Vancouver and Washington DC Now Platform releases. This vulnerability could enable an unauthenticated user to remotely execute code within the context of the Now Platform. ServiceNow applied an update to hosted instances, and ServiceNow released the update to our partners and self-hosted customers. Listed below are the patches and hot fixes that address the vulnerability. If you have not done so already, we recommend applying security patches relevant to your instance as soon as possible.

ServiceNow Utah, Vancouver, and Washington DC Now Platform releases contain a jelly template injection vulnerability in UI macros. An unauthenticated user could exploit this vulnerability to execute code remotely.

Summary from CISA (KEV catalog).

CERT-FR advisories

No advisory among the latest CERT-FR publications this site follows. That does not mean there are none.

Information reused under the Open Licence 2.0 (Etalab); the date of last update is shown for each advisory. This site is neither affiliated with nor endorsed by ANSSI.

Sources for this page

CISA KEV catalog: exploitation, date added, required action, deadline, ransomware.
NVD (NIST): CVSS severity, publication date, description, vendor references.
EPSS (FIRST): probability of exploitation.
CERT-FR: advisories and alerts (in French).
Brand and category: indicative classification by this site (method).