Exploited

CVE-2024-28986

SolarWinds Web Help Desk · Monitoring, ITSM and asset management

SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

At a glance

Exploited. Added to CISA’s catalog of exploited vulnerabilities on August 15, 2024.

Affected product: SolarWinds Web Help Desk (category Monitoring, ITSM and asset management, indicative classification). Name in CISA’s catalog: SolarWinds Web Help Desk.

What should I do?

Apply the patches or mitigations from SolarWinds; if none are available, stop using the product.

Deadline set by CISA for US federal agencies: 21 days (due September 5, 2024). It only binds those agencies, but it is a useful measure of urgency.

SolarWinds security advisories page (general page, not the advisory for this vulnerability)
The vendor’s specific advisory is listed in the NVD references: CVE-2024-28986 on the NVD website.

Original text of the required action (CISA)

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Timeline

August 13, 2024 Vulnerability published Publication date (NVD)
August 15, 2024 Exploitation confirmed Added to CISA’s KEV catalog
September 5, 2024 CISA deadline Remediation deadline set for US federal agencies

The facts, with their sources

Exploitation confirmed: Yes, on August 15, 2024 Date added to the catalog of exploited vulnerabilities. Exploitation itself may have started earlier. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Ransomware: No known use to date That does not guarantee it is not being used: the information is not public. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Hunt for compromise: Not requested by CISA Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA required action: Apply the patches or mitigations from SolarWinds; if none are available, stop using the product. Rewritten by this site from CISA’s original text. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CISA deadline: September 5, 2024, 21 days Set for US federal agencies: a measure of urgency, not an obligation elsewhere. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
Vulnerability published: August 13, 2024 Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC
Product according to CISA: SolarWinds Web Help Desk Filed by this site under “Monitoring, ITSM and asset management” (indicative classification). Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H Technical detail of the score: attack vector, complexity, impact. Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC

Severity and activity

9.8 / 10 CVSS severity: critical

Score from the vendor or CISA, relayed by the NVD. Collected Sep 29, 2026.

— Probability of exploitation in the next 30 days (EPSS)

FIRST’s EPSS model. Since exploitation is already confirmed, this figure is mostly useful to compare activity. Collected Sep 29, 2026.

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.

Summary from CISA (KEV catalog).

CERT-FR advisories

No advisory among the latest CERT-FR publications this site follows. That does not mean there are none.

Information reused under the Open Licence 2.0 (Etalab); the date of last update is shown for each advisory. This site is neither affiliated with nor endorsed by ANSSI.

Sources for this page

CISA KEV catalog: exploitation, date added, required action, deadline, ransomware.
NVD (NIST): CVSS severity, publication date, description, vendor references.
EPSS (FIRST): probability of exploitation.
CERT-FR: advisories and alerts (in French).
Brand and category: indicative classification by this site (method).