CVE-2024-57728
SimpleHelp · Remote monitoring and management (RMM)
SimpleHelp Path Traversal Vulnerability
At a glance
Exploited. Added to CISA’s catalog of exploited vulnerabilities on April 24, 2026.
Used in ransomware attacks, according to CISA.
Affected product: SimpleHelp (category Remote monitoring and management (RMM), indicative classification). Name in CISA’s catalog: SimpleHelp SimpleHelp.
What should I do?
Apply the patches or mitigations from SimpleHelp; if none are available, stop using the product. For cloud services, follow the guidance from SimpleHelp.
Deadline set by CISA for US federal agencies: 14 days (due May 8, 2026). It only binds those agencies, but it is a useful measure of urgency.
- The vendor’s specific advisory is listed in the NVD references: CVE-2024-57728 on the NVD website.
Original text of the required action (CISA)
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Timeline
- Vulnerability published Publication date (NVD)
- Exploitation confirmed Added to CISA’s KEV catalog
- CISA deadline Remediation deadline set for US federal agencies
The facts, with their sources
- Exploitation confirmed
- Yes, on April 24, 2026 Date added to the catalog of exploited vulnerabilities. Exploitation itself may have started earlier. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- Ransomware
- Known use Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- Hunt for compromise
- Not requested by CISA Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- CISA required action
- Apply the patches or mitigations from SimpleHelp; if none are available, stop using the product. For cloud services, follow the guidance from SimpleHelp. Rewritten by this site from CISA’s original text. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- CISA deadline
- May 8, 2026, 14 days Set for US federal agencies: a measure of urgency, not an obligation elsewhere. Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- Vulnerability published
- January 15, 2025 Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC
- Product according to CISA
- SimpleHelp SimpleHelp Filed by this site under “Remote monitoring and management (RMM)” (indicative classification). Source: KEV catalog, collected September 29, 2026 at 14:57 UTC
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H Technical detail of the score: attack vector, complexity, impact. Source: National Vulnerability Database (NVD), collected September 29, 2026 at 15:00 UTC
Severity and activity
FIRST’s EPSS model. Since exploitation is already confirmed, this figure is mostly useful to compare activity. Collected Sep 29, 2026.
Description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Official description from the NVD, collected Sep 29, 2026. CVE® description © The MITRE Corporation.
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Summary from CISA (KEV catalog).
CERT-FR advisories
No advisory among the latest CERT-FR publications this site follows. That does not mean there are none.
Information reused under the Open Licence 2.0 (Etalab); the date of last update is shown for each advisory. This site is neither affiliated with nor endorsed by ANSSI.
Sources for this page
- CISA KEV catalog: exploitation, date added, required action, deadline, ransomware.
- NVD (NIST): CVSS severity, publication date, description, vendor references.
- EPSS (FIRST): probability of exploitation.
- CERT-FR: advisories and alerts (in French).
- Brand and category: indicative classification by this site (method).